Shipping Policy
Shipping Policy
No worries, we’re still shipping your favorite products, like honey sticks and more. We understand there may be some confusion during this time, but we are happy to announce that we are still shipping your favorite products directly to your door! Please be aware that we must use USPS for all deliveries.
Important to note:
Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
Frequently Asked Questions
When will my order ship?
Typically orders are processed and fulfilled within 1-3 business days. We do not ship orders over the weekends or during major holidays*. Any orders placed over the weekend or during holidays will be processed on the next business day.
Shipping typically takes 3-7 business days and is fully dependent upon the shipping carrier.
If you choose to purchase Priority Shipping, your order will still have a processing time of 1-3 business days, but shipping typically takes 2-3 business days. Please note that Priority Shipping decreases the amount of time your order is in transit, but does not put your order at the front of the processing queue.
During holiday seasons processing may take a longer than usual. We appreciate your patience!
If incorrect or incomplete information was provided upon checkout, there may be a delay in processing and shipping your order.
If an item(s) is out of stock, this may cause a delay in processing and shipping your order. You will be notified about any changes to your order.
Business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
When Will I Receive My Order After It Ships?
Most of our orders ship via USPS and USPS’ shipping time is typically 3-7 business days. Once your order is picked up, we do not have control over your package and are not liable for any delays. Please contact USPS directly if you have any additional concerns or need additional assistance once your package has been picked up.
If you choose Priority Shipping, please allow 1-3 business days of processing and orders will likely ship within 2-3 days once processed. Please keep in mind that orders will be processed in the order that they are placed, purchasing Priority Shipping does not put your order at the front of the processing queue, but it does allow for orders to usually arrive in 2-3 days once processed. All items such as honey sticks will be wrapped securely.
Please give the tracking number 24-48 hours to update.
We are not responsible for any shipping deliveries that may be affected by natural occurrences such as, but not limited to, COVID-19, weather, Holiday rush, and/or lost or stolen packages.
What Should I Do If My Package Was Lost?
Although this does not happen often, a damaged or lost package is another reason why you may experience delayed USPS shipping times. If you haven’t received a package for more than 7 business days after the estimated delivery time frame, you should consider raising a claim with USPS.
My Order Is Still Processing, Should I Be Concerned?
You should not be concerned as our team is working diligently to get your order delivered as soon as possible. Typically, it can take between 1-3 business days to process and fulfill your order before shipment. If your order is still in Processing after that time, we may be experiencing busier times than usual. Our team is out of the office on the weekends and major holidays, so we encourage your patience and understanding if your order was placed around these times. All in all, you should not be concerned, but if you feel like your order is processing longer than the previously mentioned circumstances, feel free to email stoneycornersfarm@hotmail.com.
Where is My Order? Tracking?
Once your order has been fulfilled you will receive a tracking number if you don't see it in your inbox please check your spam folder.
Can I Change My Order Details After Purchasing?
We are unable to offer any changes to your order details such as name, address, etc. once you have completed your order.
Important: Please double-check your name, address, and all other details before submitting your order. If you put the incorrect address and the package has shipped, there is nothing Stoney Corners Farm can do for that order.
If you have any issues please email us and we will try to resolve the issue we want you to be able to enjoy your products